Change Management

Change management is all about winning the hearts and minds of people and persuading them to adopt behaviors and new ways of working. It is about creating a work environment and culture that supports transformation to a new direction.

We co-create solutions with our clients to overcome people’s resistance to organization change and move them out of their comfort zone. By understanding the effect of change on people in a business context, we address how people feel about change, without sacrificing the impact of change on the business. This cannot be done in a once-off effort. It must be crafted in a carefully structured program to ensure people accept and take ownership for change over time.

Supporting Transformation

Organization change projects such as AI transformation and restructuring require strong change management to succeed. The challenge is overcoming change resistance and replacing fear with a mind-set to learn and grow. It is about developing AI literacy so everyone understands how to meaningfully apply it. This is a pre-requisite for changing behaviors and nurturing a healthy work culture.

For example, in a normal four step transformation project, the need for change management normally follows organization redesign:

Change management supports transformation by helping people accept and transition to a new way of working.

Change management is focused on influencing people to practice new behaviors. Therefore, it is based on understanding what people need to do differently to drive change, and how the organization needs to be redesigned to support them.